COACHING DISCLAIMER:  Coaching is not a substitute for therapy or medical treatment. Coaches are not licensed therapists, psychologists, or medical professionals. If a coach has clinical qualifications, they do not operate in that capacity while providing Coaching Services. The information shared through the Site and Coaching Services is not intended as medical advice or treatment. Coaches will not diagnose, treat, prevent, or cure any mental health or medical conditions. Always consult with your physician, therapist, or other healthcare provider before starting a new health regimen, and do not delay seeking medical care based on information from the Services. You are fully responsible for your physical, mental, and emotional well-being. Coaches are not liable for any outcomes, actions, or inactions related to the services they provide. 

1. Coaching Services – The Services are designed to connect users with coaching support (“Coaching Services”). These services may be delivered by individual coaches, through automated systems integrated into the Services, or a combination of both. Coaches offering services through our platform are independent contractors and are not employees, agents, or representatives of the Company. While we assess coaches to ensure they meet criteria outlined in our FAQs (available at https://irisplatform.com/faq) and align with our standards, users are
ultimately responsible for determining whether a coach fits their personal goals and needs. Our Services may include features utilizing automated tools, algorithms, or artificial intelligence. While we strive to ensure the accuracy and usefulness of these features, they may not always meet your specific requirements. Such features are subject to the limitations described in the “Warranty Disclaimers” section.

2. Eligibility to Use the Services –  You may access the Services only if you are at least 18 years old, can form a binding agreement, and are not restricted from using the Services under applicable law.

3. Accounts –  Some features of the Services require creating an account. It is essential that you provide accurate, complete, and current information and update it as necessary. Failure to do so may result in suspension or termination of your account. Safeguard your account credentials and notify us immediately of unauthorized access. You are responsible for all activity under your account.

4. Privacy Policy-  Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

5. Modifications to Terms or Services – These Terms may be updated periodically. If changes are made, we will notify you by posting the revised Terms on the Site or App, and in some cases, through additional communications. Continued use of the Services after updates indicates acceptance of the revised Terms. If you do not agree to any changes, stop using the Services. The Company reserves the right to modify or discontinue any part of the Services at its sole discretion and without notice.

6. Feedback –  We value your feedback, comments, reviews, and suggestions about the Services (“Feedback”). By submitting Feedback, you grant us the right to use it without restrictions or compensation, including for marketing and development purposes.

7. Payments and Subscriptions 

    (a) General – When you make a payment or transaction (each, a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for the Transaction. We may request certain information to process your payment, including your credit card details, expiration date, and billing address (“Payment Information”), and you may be required to verify your identity. You confirm that you
have the legal right to use the Payment Information provided. By initiating a Transaction, you authorize us to share your Payment Information with third parties to complete the Transaction and to charge your selected payment method for the agreed amount, including applicable taxes and fees. All payments are non-refundable and non-transferable, and you are responsible for ensuring the currency specified during the Transaction.

    (b) Subscriptions –  If you purchase a Subscription, you agree to recurring payments for the Subscription Fee, which may include taxes and additional charges, at the start of your Subscription period and subsequently at each renewal. Subscription fees are subject to change, and updates will be communicated through the Site or App. By subscribing, you authorize automatic payments on a recurring basis using the Payment Information provided. Subscriptions will continue until canceled, and cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of a canceled Subscription. 

    (c) Free Trial –  From time to time, we may offer free trial periods (“Free Trial”) for Subscriptions. Billing information may be required to access a Free Trial. No charges will be applied during the Free Trial period, but unless canceled before the trial ends, the Subscription Fee will automatically be charged at the trial’s conclusion. Free Trial terms are subject to modification or termination without notice at the Company’s discretion.

    (d) Cancellation and Refunds –  Except where explicitly stated, all sales are final. While we strive to provide a positive coaching experience, refund requests will be evaluated on a case-by-case basis at the Company’s sole discretion. Subscriptions canceled mid-cycle will remain active until the end of the billing period but will not be eligible for refunds. Should any unexpected issues arise during a Transaction, we reserve the right to cancel and refund payments as necessary.

8. Content – 
   (a) Your Content. You may provide data, messages, or other materials (collectively referred to as “Content”) during your use of the Services. This includes recordings or transcripts of coaching sessions where applicable. We claim no ownership rights over your Content and will endeavor to store it responsibly. However, we reserve the right to delete Content in line with data retention policies and are not liable for any removal or loss of such Content.

  (b) Our Use of Content – We may use your Content to provide the Services to you. Additionally, we may, on a perpetual and irrevocable basis, use, modify, and create derivative works of Content to operate, develop, and improve the Services. Certain uses that require your explicit consent and opt-in, such as the use of coaching messages and sessions for optimizing and training AI models that power coaching tools,
will always be subject to your approval. Please review our Privacy Policy to learn more about how we use your Content and your rights.

(c) Your Responsibility for Content – You are responsible for the Content you provide, ensuring that it complies with all applicable laws and these Terms. You represent and warrant that you have all necessary rights, licenses, and permissions to provide such Content.

(d) Company’s Intellectual Property –  Through the Services, we may make available content subject to intellectual property rights. We retain all rights to such content.

9. Ratings and Reviews – After working with a coach, you may leave comments (a “Review”) and submit a rating (“Rating”) evaluating your experience. Reviews must accurately and honestly reflect your individual experience and must not contain offensive or defamatory language. Ratings and Reviews are considered Feedback and reflect the opinions of individual users, not Iris. If you encounter a review you believe is misleading or in violation of these Terms, please contact us.

10. General Prohibitions and Our Enforcement Rights – 

(a) Prohibited Conduct: You agree not to:
   (i) Submit any Content that:
         (A) Infringes, misappropriates, or violates a third party’s intellectual property or other rights;
         (B) Violates or encourages conduct that violates any applicable law or regulation or gives rise to civil liability;
         (C) Is fraudulent, false, deceptive, defamatory, obscene, pornographic, vulgar, offensive, discriminatory, harassing, violent, or threatening;
         (D) Contains advertisements or solicitations.
   (ii) Use, display, mirror, or frame the Services or any individual element within the Services, including Iris’s name, trademarks, logos, or proprietary information, without express written consent.
   (iii) Access, tamper with, or use non-public areas of the Services or systems of Iris or its providers.
   (iv) Breach or attempt to test the vulnerability of any system or network, circumventing any security or authentication measures.
   (v) Access or search the Services using means other than those provided by Iris or generally available third-party web browsers.
   (vi) Use the Services for commercial purposes (except as expressly permitted) or in violation of applicable laws.
   (vii) Attempt to decompile or reverse engineer any software used in providing the Services.
   (viii) Interfere with or disrupt the Services through technical means, such as sending a virus or conducting DDoS attacks.
   (ix) Collect or store personally identifiable information from the Services without express permission.
   (x) Encourage or enable any other individual to engage in prohibited conduct.

(b) Enforcement: While we are not obligated to monitor use of the Services, we may review and remove any content that violates these Terms or applicable law. We reserve the right to suspend or terminate access to the Services for violations and may cooperate with law enforcement to address unlawful conduct.

11. Links to Third-Party Websites or Resources –  The Services may provide access to third-party websites or resources. These are offered for convenience, and Iris is not responsible for the content, products, or services on these external platforms. You assume all risks arising from your use of such third-party resources.

12. Termination – We may suspend or terminate your access to the Services, including your account, at our discretion. Efforts will be made to provide notice in advance; however, immediate termination may occur for violations of these Terms or applicable law. You may cancel your account at any time. Upon termination, certain provisions will survive, including those related to Feedback, Content, Enforcement Rights, Indemnity, and Limitation of Liability.

13. Warranty Disclaimers – 
The Services and Coaching Services are provided “as is” without warranty of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, secure, or error-free Services. While we strive for accuracy, Iris does not warrant the quality, accuracy, or reliability of any content or coach suitability for your needs. Exercise due diligence when engaging with coaches or other users.

14. Indemnity – You agree to indemnify and hold harmless Iris, its officers, directors, employees, and agents from claims, disputes, liabilities, damages, losses, and costs, including reasonable legal fees, arising out of your use of the Services, your Content, or your violation of these Terms. We reserve the right to control defense of claims at your expense.

15. Limitation of Liability  – 

(a) To the extent permitted by law, Iris and its service providers are not liable for incidental, consequential, or special damages, including lost profits, revenues, or data, arising from use of the Services.
(b) Iris’s total liability for any claim will not exceed the greater of the amounts paid by you for the Services or $100, if no payment obligations exist.

16. Governing Law and Forum Choice –  These Terms are governed by the laws {insert where we are governing from} . Disputes not subject to arbitration will be resolved exclusively in t By using Iris, you consent to this jurisdiction and venue.

17. Dispute Resolution 
(a) Mandatory Arbitration of Disputes – We each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and Iris agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and Iris are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms. 

(b) Exceptions – As limited exceptions to Section “Mandatory Arbitration of Disputes” above:  (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.

(c) Conducting Arbitration and Arbitration Rules – The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.
Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement.

(d) Arbitration Costs – Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules, and we won’t seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your dispute frivolous. If we prevail in arbitration, we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.

(e) Injunctive and Declaratory Relief – Except as provided in Section “Exceptions” above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

(f) Class Action Waiver – YOU AND IRIS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.

(g) Severability – With the exception of any of the provisions in Section “Class Action Waiver” of these Terms, if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

18. General Terms –
(a) Reservation of Rights – Iris and its licensors exclusively own all right, title, and interest in and to the Services, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights
notices incorporated in or accompanying the Services.

(b) Entire Agreement  These Terms constitute the entire and exclusive understanding and agreement between Iris and you regarding the Services, and these Terms supersede and replace all prior oral or written understandings or agreements between Iris and you regarding the Services. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Iris’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Iris may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

(c) Notices-  Any notices or other communications provided by Iris under these Terms will be given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

(d) Waiver of Rights – Iris’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Iris. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to
its other remedies under these Terms or otherwise.

19. Rights and Terms for Apps –

(a) App License-  If you comply with these Terms, Iris grants to you a limited non-exclusive, non- transferable license, with no right to sublicense, to download and install the App on your personal computers, mobile handsets, tablets, wearable devices, and/or other devices and to run the App solely for your own personal non-commercial purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify, or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend, or rent the App to any third party; (iii) reverse engineer, decompile, or disassemble the App (unless applicable law permits, despite this limitation); or (iv) make the functionality of the App available to multiple users through any means. 

(b) Additional Information: Apple App Store. This Section applies to any App that you acquire from the Apple App Store or use on an iOS device. Apple has no obligation to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App purchase price to you (if applicable), and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including, but not limited to:

(i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that your possession and use of the App infringes that third party’s intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must also comply with any applicable third-party terms of service when using the App.

20. Contact Information – If you have any questions about these Terms or the Services, please contact us by following the instructions on our Contact Us page.