Coaching Guidelines
At Iris, our coaching practices are founded on ethical standards, clear communication, and respect for client privacy
The following principles guide every interaction to ensure we deliver the highest quality of service:
Ethical Standards
- Uphold Honesty, Integrity, and Respect: Coaches are expected to act with transparency, honor commitments, and treat all clients with dignity.
- Avoid Conflicts of Interest: Any situation that could compromise impartiality or professional judgment must be identified and addressed proactively.
- Maintain Professionalism at All Times: Whether in verbal, written, or non-verbal interactions, uphold a demeanor that reflects the core values of Iris.
Communication Best Practices
- Use Clear and Compassionate Language: Ensure that your messages are easily understood while demonstrating care and consideration for the client’s emotions and experiences.
- Be Active and Empathetic Listeners: Fully engage with clients during conversations, showing genuine interest and understanding.
- Avoid Giving Medical, Legal, or Financial Advice Unless Qualified: Stay within the scope of your expertise and refer clients to appropriate professionals when necessary.
Client Privacy and Confidentiality
- Protect Client Information in Accordance with Iris Policies: Adhere to all company guidelines and applicable laws to safeguard client data.
- Store All Records Securely on the Platform: Use Iris’s designated tools and platforms to ensure that client information is securely managed and accessible only to authorized personnel.
For any queries or further assistance, please contact support@irisplatform.com.
By adhering to these guidelines, we reinforce trust, foster positive client relationships, and uphold Iris’s commitment to ethical and effective coaching
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